FAQ

Good morning, Alessandro. In our Country, the brand CMAlifts is very well known and thanks to our long well-established experience, we can confidently say that any lift operator, at national level, knows our brand, therefore, you can without hesitation make a request to your installer, building manager or trusted technician. This way, the installation of a quality Italian product at competitive prices is guaranteed. Should you contact us from abroad, we will provide you with all necessary information through our sales department. Of course, you can visit our website CMAlifts.com where all our references are specified. Giulio Caputo

Good morning, Maria Teresa, the lift is a right for all those who cannot safely and easily access the floors. The installation of a lift plant for disabled people can benefit from VAT at 4%, on condition that the technical requirements set out in Ministerial Decree 236/1989 regarding the demolition of architectural barriers are fully complied with. As CMAlifts, we have always been concerned about these issues and are at the disposal of installers and end users for any type of consultancy. Not only that, CMAlifts also has a wide range of stairlifts and electric scooters for people with reduced mobility. Giulio Caputo

Hi Lucia, each lift plant has different features: a number of factors need to be assessed, but on average, it takes 30 working days to produce a standard plant, from the moment the order is confirmed. As far as the installation is concerned, the timeframe depends very much on the lift operator. On average, we are talking about 3 weeks for a platform lift and 4 weeks for a passenger lift. At CMAlifts, we like to offer active support to our customers, trying to satisfy any type of request. This very often guarantees a fast plant installation. In addition, we have our own internal logistics system, thanks to our own vehicles, so we can bring our lift plants straight to the client’s construction yard on time as scheduled. Nino Caputo

Hi Paola, our electric platform lift is called FEBO and it is a truly innovative solution: it uses the normal household electrical wiring system consuming a maximum of 500 Watts when in motion. If we then consider the version with integrated batteries, we’re talking about a consumption, during movement, that reaches a maximum of 200 Watts, the same as the consumption of a light bulb… very little compared to all the other traditional solutions! For further information, please, visit our website cmalifts.com Nino Caputo

Hi Antonio, we are often asked this question. In any case, one must bear in mind that all our installations are tailor-made, as they meet specific customer requirements: starting with the type of lift plant, whether domestic or residential, MRL or hydraulic… there are so many variables to take into account, as well as the different materials used, finishes and the lighting of the lift car. To get a free personalised quotation, just contact us. Our sales team will be happy to suggest you the solution which best suits you. On our website cmalifts.com you will find all our contact details… Letizia Caputo

Hi Giovanna, that’s right, yes! Labour, components, materials, finishes and design are all strictly Italian: our company is a proud ambassador of Made in Italy. We are very proud of representing our territory, therefore we produce everything in our factory in Corato, in Puglia, and from this location we are ready to export everywhere, both at national and international level. Letizia Caputo

Hello Maria, as far as your question is concerned, we need to clearly know all customer’s requirements, as well as some technical aspects of the place where the plant will be installed. An oleodynamic lift, also known as a hydraulic lift, is certainly a product supported by technology that has been consolidated over time, therefore it is easy to install and it is suitable for buildings which are not too tall, say 5 or 6 floors, and it costs less than an electric lift solution. An electric plant, however, is a greener choice. It uses a technology that guarantees silence, higher speed and it is also suitable for very tall buildings. However, there are many variables to take into account, so the best advice is to call us or look at our contacts on cmalifts.com, and we will be pleased to provide you with the best advice… Giulio Caputo

Hello Luca, the installation of a lift outside a building requires a more complex technical-administrative procedure. It is important to bear in mind that the new shaft structure will occupy an external space, therefore it will be preparatory to acquire every authorisation and clearance, both condominial and urban planning-related. A qualified technician is certainly essential to guide you through the bureaucratic procedures first, and then through those of the building yard. You must know that before starting any work you must obtain the appropriate building permit in line with the building regulations Standards of the municipality where you live. CMAlifts has always been on the side of lift installers and private users, so you can contact our technical department for more information about your specific case. Gaetano Mazzilli

Good morning Matteo, with regards to the removal of architectural barriers in our sector, the reference Standards in Italy are the Law 13, as well as the Ministerial Decree 236/89 for all the technical aspects. In Europe, we abide by the EN 81-70, a harmonised Standard of Lift Directive, and the EN 81-41, a harmonised standard of the Machinery Directive, which regulates platform lifts without car doors. The Ministerial Decree 236/89 sets out all the requirements for the removal of architectural barriers for the entire building, therefore including the lift and the platform as well. As to the latter, it offers a definition which is not at all in line with the concept of platform according to the current Machinery Directive, as well as according to the current EN 81-41. Now, it is clearly obvious how confusing it usually gets when people decide to tackle the subject of architectural barrier removal within our sector. Some trade associations have asked for clarifications on this matter; clarifications which are necessary, today, in order to take advantage of some tax benefits in our sector. Until such clarity is achieved, my advice is to faithfully follow the client’s indications, to faithfully follow the indications of the various technical specifications, but with the full awareness that the Italian laws are not the-state-of-the-art; they may complement the European regulations but cannot be in contrast with them. Vitoantonio Tarantini

Good morning, Giorgio, your question will now allow me to clarify a subject that is far from being obvious. A platform lift is a means of lifting, which is particularly designed for people with motorial impairments. The same, though, gets quite often confused with a standard lift plant, above all, by non-experts. Instead, we know that it needs to be in line with regulations of the Machinery Directive, not the Lift Directive. This leads to a substantial difference between the two plant types, differences that are also reflected in the procedure for the its putting into service. Some time ago, I was discussing with a colleague about the right time to issue an EC Declaration of Conformity for a platform lift. From the discussion, it emerged that some people claim that it is possible to issue the EC Declaration of Conformity as soon as the manufacturer has made all the components of the plant available to the end customer. The Machinery Directive, instead, requires that the manufacturer must take all appropriate measures in order to ensure that the platform lift works properly, and that it complies with the health and safety policy set out by the Machinery Directive. The platform lift does not get installed at the manufacturer’s construction site, therefore it is not possible to issue the EC Declaration of Conformity until its installation has been completed, and until the manufacturer has made sure that it functions correctly and does so in full safety, as required by the Machinery Directive. Vitoantonio Tarantini

Good morning Claudio, I will answer you right away. Customer satisfaction is one of the key elements for us, at CMA. This is why the after-sales service plays a fundamental role in the production process, which does not end with the mere delivery of the plant, but it continues throughout the provision of all the technical support necessary to resolve, where required, any problems likely to arise during both the product assembly phases and the testing phases. In addition, the after-sales service we provide is very important, as it allows us to look at all the relevant corrective actions to be taken, thereby offering you, customers, a first-class product and service, over time. Andrea Lastella